Contact Us

Need Help or Have a Question?

Our support team is ready to assist you with product information, orders, shipping, setup guidance, and after-sales support.

Support Hours & Response Time

We usually respond within 24 hours on business days. For urgent matters, we recommend contacting us via WhatsApp for faster assistance.

What to Include in Your Message

To help us assist you faster, please include:

• Order Number
• Product Model (e.g. EVPAD 12P / 11S)
• Brief description of the issue
• Photo or screenshot (if applicable)

Frequently Asked Questions

Before contacting us, you may check our FAQ page for quick answers about:

• Device setup and installation
• Shipping and delivery time
• Warranty and returns
• Payment and order issues

Checking FAQ first may help you get instant answers.

After-Sales Support

Our team provides support for product usage, setup guidance, shipping updates, and warranty-related issues based on your purchase terms.

We’re Here to Help

Thank you for choosing EVPAD. We are committed to providing reliable service and a better home entertainment experience.