Contact EVPAD Support
If you need help with an EVPAD order, shipping update, product setup, app installation, warranty question, or technical issue, the EVPAD customer service team is here to help.
To get faster support, please include your order number, EVPAD model, a short description of the issue, and photos or screenshots when available. This helps our team understand the situation and guide you more accurately.
Quick Contact: Live Chat
For the fastest response, use the live chat button in the bottom-right corner of the website. If our team is offline, leave your email, WhatsApp number, order number, and issue details so we can follow up.
WhatsApp EVPAD Customer Service
For order questions, setup help, shipping updates, and after-sales support, you can contact our customer service team by WhatsApp.
Chat on WhatsAppEmail Support
For detailed support requests, order issues, warranty questions, or photos and screenshots, email is also recommended.
Support Hours and Response Time
You can leave us a message 24 hours a day through live chat, WhatsApp, or email. Human response time may vary depending on time zone, business days, and support volume.
We usually reply within 24 hours on business days. For urgent order or setup questions, WhatsApp is usually the faster option.
Tip: If you are contacting us outside normal support hours, please leave your order number, EVPAD model, country or region, and issue details. This helps us respond faster when support is available.
What Can EVPAD Support Help With?
Contact EVPAD customer service if you need help with any of the following:
Before Contacting Support
Many common EVPAD setup and app questions can be answered quickly through our support resources. Please check the relevant guide first if your issue matches one of these topics:
- EVPAD Not Working Guide — power, HDMI, Wi-Fi, app, remote, error code, and reset troubleshooting.
- EVPAD FAQ — answers about setup, shipping, warranty, returns, payment, and common support questions.
Checking the correct support page first may help you solve the issue faster and reduce back-and-forth messages.
What to Include in Your Message
To help us assist you faster, please include as many of the following details as possible:
- Order number if you already purchased from our store.
- Product model, such as EVPAD 12P, EVPAD 12S, EVPAD 11P, or EVPAD 11S.
- Your country or region, especially for shipping, warehouse, or delivery questions.
- A short description of the issue or question.
- Photos or screenshots of the error message, device screen, order page, or product label when helpful.
- What you have already tried, such as restarting the device, checking Wi-Fi, using Download Center, or reinstalling an app.
For technical issues: Please do not factory reset your device repeatedly before contacting support. First tell us your model, issue details, and what you have already tried.
EVPAD Customer Service for Malaysia and Other Regions
We provide online EVPAD customer service for customers in Malaysia, Singapore, Hong Kong, Japan, the United States, Canada, Australia, and other supported regions.
If you are searching for EVPAD customer service in Malaysia, EVPAD Kuching support, or a local service center, please contact us online first with your model and order details. Service options may depend on where you purchased the device, the model, warranty status, and local availability.
Before sending any device for checking or repair, please contact EVPAD support first. Our team can confirm the next step and help avoid unnecessary shipping or incorrect service handling.
Order, Shipping and Delivery Help
If your question is about an order, shipping time, tracking number, delivery address, or local warehouse availability, please contact us with your order number and destination country.
Shipping time may vary by destination, warehouse availability, logistics conditions, and order processing time. For the latest shipping rules, please check our Shipping Policy or contact support before placing an order.
After-Sales, Warranty and Troubleshooting Support
Our team provides after-sales support for eligible EVPAD orders based on the purchase terms, product model, warranty status, and issue details.
For warranty or technical support, please prepare your order number, model name, photos or videos of the issue, and a short explanation of what happened. This allows us to check the problem more efficiently.
Frequently Asked Questions
How do I contact EVPAD customer service?
You can contact EVPAD support through live chat, WhatsApp at +852 5188 3539, or email at sales@evpadtv.com.
Does EVPAD support reply 24 hours a day?
You can leave a message 24 hours a day. Human response time may vary, but we usually reply within 24 hours on business days. For urgent questions, WhatsApp is recommended.
What should I send when asking for EVPAD setup help?
Please send your EVPAD model, order number if available, country or region, a short description of the issue, and photos or screenshots when helpful.
What should I do if my EVPAD TV box is not working?
Check power, HDMI, Wi-Fi, app loading, remote control, and recent reset settings first. If the problem continues, read the EVPAD Not Working Guide or contact support with your model and issue details.
Can EVPAD support help customers in Malaysia?
Yes. We provide online support for customers in Malaysia and other supported regions. Please contact us with your model, order details, and issue description so we can guide the next step.
Contact EVPAD Now
Thank you for choosing EVPAD. Whether you need help before ordering or after receiving your device, our customer service team will do our best to assist you.
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