EVPAD TV Box FAQ

Yes. We are an authorized EVPAD distributor. Products sold through our store are genuine and supported by our customer service team.

We carry EVPAD models including 12P, 12S and 11P. You can compare EVPAD TV box models before ordering. Model availability may change, so check the relevant product page for the latest stock information.

Please check the EVPAD 12P product page for current availability, product details and ordering information.

Our store does not charge a monthly subscription fee for the EVPAD device. You pay for the TV box when you order. Availability and terms for any third-party apps or services may vary.

EVPAD 12P supports up to 8K output. Actual viewing quality depends on your TV, HDMI cable, display settings, network conditions and the source content.

• EVPAD 12P: 4GB RAM, 64GB storage and an AI voice remote.
• EVPAD 12S: 2GB RAM, 32GB storage and a standard Bluetooth remote.

EVPAD 12P is the stronger choice for users who want more storage and a voice remote. Check the collection page before ordering because model availability may change.

We sell the international version designed for global use. Plug type, model configuration and availability can vary by order destination, so review the product page before checkout.

1. Connect the EVPAD box to your TV with an HDMI cable and connect the power adapter.
2. Switch your TV to the correct HDMI input.
3. Follow the on-screen steps to select your language and connect to Wi-Fi or Ethernet.
4. Use the model-specific setup and download resources provided through our support pages.

Start with the EVPAD Download Center. Use the instructions that match your model and generation. Avoid installing files from unknown third-party sources. If you are unsure which resource applies to your device, contact support before continuing.

Some users may see terms such as 6868HX in older guides or app-related searches. The correct setup path can depend on the EVPAD model and generation. Use the EVPAD Download Center first and contact support when you need model-specific guidance.

Try these basic checks first:

1. Restart the EVPAD box and your router.
2. Confirm that the device is connected to a stable network.
3. Test another app to see whether the issue affects one app or the whole device.
4. For one affected app, reinstall the supported version that matches your EVPAD model.
5. Contact support if the same problem continues after the basic checks.

Both can work. A wired Ethernet connection can be useful when your Wi-Fi signal is weak or unstable. For everyday use, choose the connection that is most stable in your home.

Supported EVPAD models provide access to Google Play Store for commonly used apps. App availability may depend on the model, region and app provider.

Yes. The system supports multiple languages, including English, Simplified Chinese, Traditional Chinese, Spanish, Vietnamese, Japanese, Malay, Indonesian, Thai, Korean, Filipino and Portuguese.

The MAC address may be printed on the device label. You can also check Settings → About or Network on the TV box.

EVPAD 12P includes an AI voice remote. Voice functions work best when the remote is paired correctly and the device has a stable network connection.

Install fresh batteries, keep the remote close to the TV box and follow the on-screen Bluetooth pairing steps for your model. The exact process may vary by remote version. Contact support when you need model-specific pairing guidance.

1. Replace or reinstall the batteries.
2. Keep the remote close to the TV box and check whether the device is powered on.
3. Confirm that your TV is using the correct HDMI input.
4. Reconnect the remote through the device Bluetooth settings when applicable.
5. Contact support if the remote still does not respond.

Start with the basic checks: power adapter, HDMI cable, TV input source, network connection and whether the problem affects one app or the whole box. Restart the device once before changing deeper settings. Contact support if the box cannot start or the same issue continues.

Restart the TV box and router, test another network such as a mobile hotspot, and check whether the issue continues with Ethernet. If the box keeps restarting, send a short video and your device model to support for further diagnosis.

A factory reset should not be the first step because it can remove settings and installed apps. Try basic power, HDMI, network and app checks first. Contact support before resetting the device when you are unsure.

We offer US, UK, EU and AU plug types. Choose the correct plug when ordering. Contact support before checkout if you are unsure which plug is suitable for your country.

A TV box is hardware that can be used with compatible apps and services. Users should follow local laws and the terms of each service. Streaming or publicly broadcasting copyrighted content without permission may violate local laws.

Processing: usually 1–2 business days after payment confirmation.
USA, Canada and Japan: orders shipped from supported local warehouses usually arrive within 2–5 business days after shipment.
UK, Singapore, Australia, New Zealand and other supported destinations: estimated delivery is generally 3–7 business days after shipment.
Delivery times can vary by destination, warehouse availability and carrier conditions. Review our Shipping Policy before ordering.

Yes. A tracking number will be sent after your order is dispatched. Tracking updates may take some time to appear after the carrier receives the parcel.

We accept major credit cards, PayPal and selected digital payment methods. Checkout is processed securely on our website.

Common causes include incorrect card details, insufficient funds, card security checks or a bank block on an international transaction. Check the payment details, contact your card issuer or try another supported payment method.

We provide a 12-month warranty for manufacturing faults. For warranty support, send your order number, device model, serial number and a short description of the issue.

We provide 30-day return support. Return eligibility depends on the order timing, product condition and the terms in our Return & Refund Policy. Contact support before sending a product back so that we can provide the correct return instructions.

Contact support with your order number and the reason for the return. Do not ship the item until you receive return instructions. After the item is received and inspected, an eligible refund will be issued to the original payment method according to the Return & Refund Policy.

Contact support with the device model and issue details. We will review the available support options for out-of-warranty units.