Privacy Policy
Last Updated: May 13, 2026
EVPAD TV Box (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.evpadtv.com or purchase our EVPAD products.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
Contact Information: Name, email address, phone number, billing address, and shipping address.
Payment Information: Payment and billing details processed securely through our payment providers. We do not store full credit card information.
Order Information: Purchase history, product preferences, order details, shipping status, and customer service records.
Device Information: IP address, browser type, device type, operating system, and website usage information.
Communication Records: Customer inquiries, email messages, WhatsApp messages, and support correspondence.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your EVPAD orders
- Arrange shipping and delivery
- Send order confirmations, shipping updates, and service notifications
- Provide customer support and respond to inquiries
- Handle returns, refunds, warranty requests, and after-sales service
- Improve our website, products, and customer experience
- Prevent fraud, unauthorized transactions, and security issues
- Comply with legal obligations and resolve disputes
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary, including with:
Shipping Partners: Delivery information may be shared with DHL, FedEx, UPS, USPS, Japan Post, local couriers, or other shipping providers to fulfill your order.
Payment Processors: Payment-related information is processed securely by third-party payment providers.
Warehouse Partners: Order details may be shared with our fulfillment partners and warehouses in Hong Kong, the United States, Canada, Japan, and other supported regions.
Service Providers: We may work with service providers for website hosting, order processing, customer support, analytics, and email communication.
Legal Requirements: We may disclose information when required by law, regulation, legal process, or to protect our rights, safety, and business interests.
4. Data Security
We use reasonable security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure payment processing through trusted providers
- Restricted access to personal information
- Internal data protection procedures
- Regular review of website and system security
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and business record requirements
- Opt out of marketing communications
- Withdraw consent where applicable
- Request information about how your data is used
To exercise these rights, please contact us at sales@evpadtv.com.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support advertising or marketing performance.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functions.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, fraud prevention, dispute resolution, and business record keeping.
8. International Data Transfers
Because we serve customers globally and work with international warehouses, payment providers, and shipping partners, your information may be transferred to and processed in Hong Kong, the United States, Canada, Japan, and other regions where we conduct business.
We take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.
9. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.
10. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, special offers, free gift information, and promotional content.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at sales@evpadtv.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Four oceans Technology Limited
Room D07, 8/F, Phase 2, Kai Tak Factory Building
99 King Fuk Street, San Po Kong
Kowloon, Hong Kong SAR
Email: sales@evpadtv.com