發貨政策

1. Delivery Address

Once your order has been placed and confirmed, the delivery address may not be changed.

Please make sure your shipping address, phone number, and contact information are accurate before placing your order to avoid delivery delays or failed delivery.

2. Order Processing Time

All orders are usually processed and shipped within 1–2 business days after payment is confirmed.

Orders placed on weekends or holidays may be processed on the next business day.

3. Delivery Time

We provide fast shipping to supported countries and regions.

For orders shipped from our local warehouses in the United States, Canada, and Japan, estimated delivery time is usually 2–5 business days after shipment.

For the UK, Singapore, Australia, New Zealand, Europe, and other supported countries, we provide fast international shipping with estimated delivery in 3–7 business days after shipment.

Delivery times are estimates and may vary depending on your location, courier service, customs clearance, weather conditions, or other factors beyond our control.

4. Shipping Warehouses

We ship from multiple warehouses, including the United States, Canada, Japan, Hong Kong, and other supported fulfillment locations.

Whenever possible, your order will be shipped from the warehouse closest to your delivery address for faster delivery.

5. Shipping Methods

We will choose a reliable courier service based on your location and delivery efficiency.

Shipping carriers may include:

DHL
FedEx
UPS
USPS
Sagawa Express
Local courier services

Tracking information will be provided once your order has been shipped.

6. Free Shipping

We offer free shipping to most supported countries and regions unless otherwise stated at checkout.

In some remote areas, additional shipping fees may apply. If additional fees are required, our support team will contact you before shipping.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or clearance fees may be required by your local customs authority.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

We will provide reasonable support if customs clearance assistance is needed.

8. Shipping Damage or Delivery Issues

Please inspect your package upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at:

Email: sales@evpadtv.com

Please include your order number, photos of the package, and photos or videos of the issue so we can assist you as quickly as possible.

9. Contact Us

If you have any questions about shipping, delivery time, or tracking information, please contact us at: